Terms

Terms

Terms and Conditions

Delivery

Delivery costs are applied to the order prior to the order being submitted, the costs will be in New Zealand dollars.
If the item/s are delayed you will be contacted via email to advise that the item/s have been placed on back order and the expected delivery time, you can either cancel the order or wait until the backordered item/s are back in stock. Payment is only taken when the goods are ready to be dispatched.

Delivery within New Zealand:

Delivery to any destination in New Zealand will be by courier. Please allow 2 - 5 business days for delivery of your goods, a dispatch email will be sent when the goods are dispatched.

Rural Delivery anywhere in New Zealand may incur additional freight costs; we will contact you prior to goods being dispatched if there are additional costs.

Shipping

  1. Local and Shorthaul - AM pick up PM delivery. PM pick up - AM delivery - 25KG = $2.75
  2. Within Island - Next Day Service -  25KG = $6.95
  3. Between Islands - 48 Hour Service  - 25KG = $10.85

Payment Policy

Payment Terms:

Payment types accepted are Visa and MasterCard, transactions will be billed in New Zealand dollars. You will need to submit your credit card details at the time the order is placed on the website, a confirmation email is sent to confirm goods purchased and value of order. 

Once the items on your order are in stock and are ready for dispatch, we will process payment for the Goods (plus any delivery charges) using your nominated credit card. You authorize www.more-foods.com to debit the order value amount from your nominated credit card.

If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment.

Returns / Refund Policy

More Foods is dedicated to providing quality products and services to our customers. We hope you will love
what you have ordered, but if something isn’t right, please let us know.

Please return the product/s to us in original condition within 7 days of receipt, including a copy of your receipt,
and we will replace or refund your purchase using the original payment method.

Our quality control team inspect all deliveries to www.more-foods.com to ensure the products you receive meet
our exacting quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange
a free return delivery and replacement or refund.

Returns Process

Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate
your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Unit 2 / 8 Union St, Petone, Wellington, New Zealand

Cancellation Policy

Your order may be cancelled at any time prior to receiving the order dispatch notification by email. Cancellations can be made by replying to your order confirmation email or by contacting More Foods Ltd by phone.

If it is too late to cancel, you can return any unwanted items in accordance with the returns policy.

Currency

All prices are in New Zealand dollars.